Four Key Lessons on Trust & Safety from Amazon’s Head of Family Trust

Season 10 Episode 31

Guest: Catherine Teitelbaum, Head of Family Trust at Amazon

Your current skills can take you to surprising places. That’s the backstory for Amazon’s Head of Family Trust, Catherine Teitelbaum. It could be your story, too!

Catherine started as a classroom teacher; she’s now a tech leader. And, as she tells host Maureen Metcalf, it was a natural progression…but one she never foresaw. In this episode, she shares her journey, how those skills were perfect as online companies realized they needed trust and safety programs to maintain safe spaces online for kids and families, and the lessons learned as she ascended the leadership ladder.

Here’s what Catherine and Maureen cover:

1. Why authenticity might just be the most important quality any leader can have;
2. The key lessons for trust and safety, both for online users and for your own team; and
3. How trust is a vital bridge between company and customer, and between leader and team.

Other episodes you’ll enjoy:

• Shifting from Trusting Institutions to Trusting People with Daniele Henkel, Knight of the Order of Merit
• To Err Is to Innovate with Beryl Tomay, Last Mile Delivery Services lead at Amazon
• Digital Body Language: How to Build Trust and Connection with Erica Dhawan, author