Hilton’s SVP Shares Her Pillars for Thriving After Disaster

Season 10 Episode 27

Guest: Shruti Gandhi Buckley, SVP of Hampton by Hilton & Spark by Hilton

How do you survive a disaster? Or, like Hilton, how do you thrive after one?

The answer is: great leadership. The COVID pandemic devastated the hospitality industry, but Hilton’s leadership adapted to this new world. As guest Shruti Gandhi Buckley reveals, the hotelier’s leadership resiliently embraced change, risk, and diversity to emerge stronger than ever.

Here’s what Shruti and Maureen cover:

1. Why connecting people – your staff and your customers – is critical to success in the hospitality industry;
2. How promoting from within and other career growth opportunities benefit the company as well as the staff; and
3. Shruti’s own professional journey, despite potential barriers as a woman and child of immigrants.

Other episodes you’ll enjoy:

• Thrive at Hilton: Relentlessly Improving the Workplace with Laura Fuentes
• Leadership Is Relationships with Kvon Tucker
• Red Roof: Revisioning the Future with George Limbert