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Leverage Change: If You Want to Transform Your Organization, Start by Changing Your Own Paradigms

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Jake Morgan, President of Jake Jacobs Consulting and author of Leverage Change, 8 Ways to Achieve Faster, Easier, Better Results. shares his insights in this podcast Leverage Change: Achieve Faster, Easier, Better Results and blog post. .

Transforming organizations takes years, is hard work, and often leads to disappointing results.  This is common wisdom.  It’s been proven time and again.  It goes with the territory.

But it doesn’t have to be that way.

Most approaches to organization transformation are littered with flawed paradigms.  Paradigms that inherently lead to these efforts falling short of the mark.  Want different results?  See the world in new ways.

Uncommon wisdom makes it possible to achieve faster, easier, better results with any transformation effort, in any organization, made by anyone.  The approach we’re describing is chockfull of new paradigms, fresh perspectives on problems that have plagued organizations for years.

Welcome to the world of Leverage Change.

Leverage Change

Leverage Change1 is a flexible approach to applying eight ways for individuals, teams and organizations to transform faster, easier, and better than you believe possible.  You can use it to turbocharge a change method you’re already using or as the foundation for one you’re developing.  It applies equally well to simple efforts involving a few people to complex ones engaging tens of thousands.  Benefit from it as you launch a transformation effort and reap rewards if your work is already underway.  Be the “go to” person when it comes to change, advancing your career and organization alike.

Adopt the paradigm of leverage and accomplish more with fewer hassles, headaches and problems.  Archimedes, a third century B.C. Greek mathematician described the power of leverage when he said, “Give me a lever long enough, and a fulcrum on which to place it, and single-handed I shall move the world.”  You can move your worlds in the arena of transformation by changing your paradigms about how it happens.  Leverage Change is your guide map along this journey.

Leverage Change is comprised of eight levers, or smart, strategic actions, that yield profound results.  Each addresses a common problem that prevents transformation efforts from succeeding (see Table 1.)  While there are eight powerful ways available in creating effective transformations, we are going to focus on one that addresses a frequent frustration of leaders:  change taking too long.

Organizations pay a steep price for slow transformation efforts, even when they can eventually claim victory from their work.  While you are toiling away, competition is winning new markets, commercializing leading-edge technologies, making valuable process improvements, and creating cultures that lead to advantages in the recruitment and retention of top talent.

 

Living in a Leverage Change World

How can you reduce the time it takes to transform an organization from years to months?  Embrace a new paradigm, the lever noted above of Thinking and Acting as if the Future Were Now!  Instead of seeing the future as something “out there” that will occur at a later point in time, choose to live it today.  Here.  Now.  When you and your entire organization make this shift, transformation occurs rapidly, even in some cases instantaneously.

Your old paradigm told you that transforming culture takes years.  Plenty of experts will tell you the same.  Don’t buy it.  Your new culture will take years to create because you believe it will.  If you want a more participative culture, think and act as if this close collaboration already exists.  This paradigm shift immediately changes the game.  In this new reality, who should be in the room for your next meeting?  What criteria should you be using to make decisions today?  How much power should different stakeholders hold right now?  Stop talking about the future.  Start living it.

Then encourage others to join you in this journey.  Create an organization that subscribes to this new paradigm.  Benefits of effective change work accrue to the bold.  Colleagues previously reticent to jump aboard the transformation train see and hear change occurring all around them.  Their belief that this time it’s for real increases significantly.  As they begin thinking and acting as if the future were now, their colleagues’ faith in the future being real creates a virtuous cycle of ongoing transformation.  At the same time, you’ll be collecting financial, quality, customer satisfaction and other “winnings” sooner…and being able to reinvest them, further stoking the engine of your transformation efforts.

A Transformation Challenge

You have a new strategy where sales people partner in new ways with each other in the field.  It’s smart, strategic and sure to give you a leg up on the competition.  If you implement it before they make their next competitive move.  But how do you get that job done well?  And done now?

5 Steps to Transforming Your Organization

How does the lever Think and Act as if the Future Were Now! accelerate implementation of your new strategy?  I outline how to do this, providing answers to the above implementation effort as examples.  Pick your own transformation work – for yourself, your team or your organization – and respond to each of the steps for your own benefit.

Step 1:  Describe the essential elements of the preferred future you aspire to create.

A rapid response implementation where we gain substantial market share through the new partnership roles for sales people across the company.

Step 2:  If you were already living in this preferred future, how would you be thinking and what actions would you be taking right now?

  • Commissions are shared with the whole team
  • All team members are performing all sales functions
  • Customers are pleased with the comprehensive service they receive
  • Marketing and sales personnel are working seamlessly together

Step 3:  Recruit and request the help you need from a support and accountability partner to live into this new future now.

Our sales team has a “wants and offers” negotiation session with the marketing department.

Step 4:  Invite others to join you in Thinking and Acting as if the Future Were Now!

The entire sales organization is cross-trained on critical tasks; finance takes the lead in new commission structure.

Step 5:  Assess the impact.  What can you see, hear and feel that is different from applying this lever?

We gauge success by tracking market share and customer satisfaction scores against historical trends.

Paradigms help us make sense of our organizations.  They can also get in the way.  Change your paradigms.  Transform your organization.

 

1Jacobs, Robert Jake, Leverage Change, 2021, Berrett-Koehler, Oakland

About the Author

Jake Jacobs is President of Jake Jacobs Consulting, a global consulting firm focused on helping clients achieve faster, easier, better results than they ever imagined possible.

The Ecosystem Decision-Making Radar

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Christoph Hinske, associate professor at SAXION University of Applied Sciences, with contributions from Tom Grote, Chief Catalyst at Edge Innovation Hub, shared their insights in the podcast.  Applying Innovative Leadership Concepts and the following article that illustrates the concepts.

Link to the entire interview:

Making high-quality decisions in complex situations requires more than just knowing the conducive or inhibitive factors defining the probabilities of our success. Instead, riding the complexity wave asks us to understand how these factors interrelate, form dynamics and how our fundamental emotions and belief systems influence our decisions.

Taking on this responsibility is challenging since few tools exist that combine strategic decision-making in complex situations with emotional intelligence, business ecosystem thinking, and system dynamics.

The Ecosystem Decision-Making Radar (the Radar) is about to change just that. It intends to help you and your organization build your emotional intelligence by mapping out the consequences (both good and bad) of how you choose to respond in complex situations. To map out and learn from our decisions strategically, we must know our individual and organizational values, superpower, and core identity. Unfortunately, many do not take this step as they lack the tools to correlate it to their performance. Yet, we believe this step to be essential, and without it, we are just fumbling in the dark.

Consequently, my colleagues and I tried to build a robust leadership tool that combines emotional intelligence with systems thinking, system dynamics, and strategy. It intends to increase the performance of you, your organization, and your stakeholder relationships alike.

 

An observation I did when activating entrepreneurial ecosystems

In 100% of my projects on activating entrepreneurial ecosystems, leadership struggles to see the consequences of individuals’ emotionally impaired responses individuals on their own, their organizations’, and stakeholders’ success.

  1. This phenomenon leads to an average of €140,000 extra costs, considering that the medium time spent solving the resulting frictions, redundancies, silo structures, and stress is about 40% per process step, essentially squeezing business models to death.
  2. Each actor in the Entrepreneurial ecosystem loses roundabout 40% of potential new revenues due to the vanishing of possibilities, thus, increasing the probability of becoming obsolete.
  3. These well-intended economic development measures lose approximately 60% of the highly engaged and loyal leaders, resulting in up to 100% of brand value destruction for the project owners.

 

A decision I made, to stop contributing to the destruction of value I do not own

Being a passionate action researcher and “pracademic”, I decided not to accept these devastating outcomes anymore. Mainly, I stopped taking three fundamental beliefs for granted, helping me to develop the Ecosystem Decision-Making Radar:

  1. Wrong assumption #1: People can choose to be emotional or not, and emotions are threatening success in professional meetings; aka “He should stop being so emotional, he kills our performance!”
  2. Wrong assumption #2: The relation between primary emotional states and resource performance in complex entrepreneurial ecosystems is hard to map and measure.
  3. Wrong assumption #3: Decision-makers refuse to consider the behavioral impacts of unreflected emotional states on their processes and outcomes.

Helping leaders overcome these assumptions is even more critical as advances and access to technology imply that our context moves ever faster. Consequently, the opportunity costs of not using a systemic approach to decision-making are growing exponentially.

 

A tool I developed to support leaders to navigate their complexity

I started to study the effect of our primary emotional states and how these affect our behaviors and decisions. During several months of trial and error, I related my observations to insights offered in such articles as those referenced at the end of the post.

A tool started to emerge. I called it “The Ecosystem Decision-Making Radar” or just The Radar. This tool begins from a few basic assumptions:

  1. Humans are always in one of eight primary emotional states if we want or not.
  2. For a short moment, we are victims of this emotion, and that is fine!
  3. Our ability to identify our states and define their impact on our behaviors is a conscious choice.
  4. Naming, mapping, and reflecting our behaviors help us grow as leaders and positively contribute to our organizations’ and entrepreneurial ecosystem’s success.

One day during a coaching session, my client, a director of one of the largest, oldest, and most well-known nature conservation groups in Germany, helped me see the game changer!

We were mapping his behavioral response to an emotional state during a video conference with a minister of state. He suddenly stopped talking, looked at me in amazement, and held his coffee mug in front of the camera. On the cup, it stated: “There is a space between stimulus and reaction. In this space lies our power to choose our response. Our development and our freedom lie in our reactions.” — Viktor Emil Frankl.

Now, it is essential to know that Viktor Frankl was an Austrian neurologist, psychiatrist, philosopher, author, and Holocaust survivor; * March 26, 1905; † September 2, 1997.

My coachee explained to me that the Radar helps him live the phrase. It empowers him to take responsibility for his intrinsic intentions (aka SuperPower or Core Identity) by acting out his core values. In later sessions with him and others, I figured out that the Radar creates awareness of the primary emotional states, enabling leaders to produce intended results by performing appropriate behaviors/actions rooted in their fundamental values. This transparency and heightened awareness of the impact their “inner systems” have on the world around them helps them act much more consciously in their stakeholder relationships, allowing them to co-create value with much more efficiency. We started to observe that he drastically reduced most of the costs stated at the beginning of the article just after a few sessions.

 

How the tool can help you become a better leader in complex entrepreneurial ecosystems

In the situation mapped out in the image below, the process helped my coachee identify patterns of behavior that benefit his and his organizations and stakeholders’ success.

Figure 1: The causal relationships between the elements in this Mental Model use the approach of Causal Loop Diagramming. For further information on more identified patterns and how to read and develop such simple yet powerful system models, please get in touch with c.hinske@saxion.nl

 

A simple rundown of how to read and build a model

  1. Core Values Flywheel: If activated, it nourishes our SuperPower and Core Identity, causing positive emotions. If hampered from turning, it causes negative emotions.
  2. Core Identity and Superpower: It is the emerging pattern happening when our core values flywheel is turning.
  3. Primary emotional states: There are 4 to 8 primary emotions. We map secondary emotions in the outer circles of the model. Primary emotions form a filter shaping our behaviors.
  4. Decision-Making Space: It is the moment shortly after an emotional response but before our behavioral response. In this instant, we have the power to choose. Before, it’s too early as our primary emotion directs us. Afterward, it’s too late since our behaviors already shaped the situation. See also the quote by Viktor Frankl.
  5. Behaviors/Activities: We execute conscious or unconscious behaviors and actions in a given situation after experiencing a primary emotion.
  6. Results: The contribution we make to our organizations and our stakeholder’s performance in a given situation. The quality of the results defines resource performance and opportunity costs.
  7. Factors: Aspects that happen or that one does, together with their causal relationships (arrows), form a system.
  8. Blue arrows: the more of A, the more of B, or the less of A, the less of B (S = same directional development)
  9. Red arrows: the more of A, the less of B, or the less of A, the more of B (O = opposite directional development)

 

In the case of my coachee, it showed him that responding to his primary emotion of anger with devaluating his opponent, leaving the video conference; he fled into a wrong belief of being authentic. He started to understand that a behavioral response, which he was initially proud of, undermined his long-term success of being a trusted, reliable leader since he increased political polarization.

Our next step aims to identify more systemic patterns and archetypal behaviors to develop hands-on tools for leaders acting in complex stakeholder systems. We want to understand how unreflected emotional states threaten the activation and stable functioning of entrepreneurial ecosystems mentioned at the beginning of my blog post. Solving this leadership challenge will make a major contribution in solving current and future transformation processes (e.g. energy systems, circular economy, digitalization).

 

My coachee’s outcomes and next steps

He is starting to use the Radar with all his teams, integrating the models to understand his organizations’ SuperPower, core values, opportunity spaces, and efficiency gains. His next step is to do the same for the stakeholder landscape of his organization, allowing him to identify growth and lobby strategies that serve them and the greater good at the same time.

He learned:

  1. He cannot choose to be emotional or not and that this is perfectly fine.
  2. Emotions only threaten his success as a system leader if he does not name them. Naming them increases the odds to respond appropriately, taking over responsibility for the outcomes he creates.
  3. He now actively manages the relationship between his primary emotional states and the resource performance in his complex actor ecosystem.

Further reading:

  • Anuwa-Amarh, E., & Hinske, C. (2020, June 1). Thought Leaders – Compelling new writing about the Sustainable Development Goals by leading experts. Retrieved from https://www.taylorfrancis.com/sdgo/about/leading-thoughts?context=sdgo.
  • Beehner, C. G. (2019). System Leadership for Sustainability. Routledge.
  • Duhigg, C. (2014). The Power of Habit – Why we do what we do in life and business.
  • Fredin, S., & Lidén, A. (2020). Entrepreneurial Ecosystems: towards a systemic approach to entrepreneurship?. Danish Journal of Geography, 120(2), 87–97. Routledge | Taylor&Francis
  • Hawkins, P., & Turner, E. (2019). Systemic Coaching. Routledge.
  • Hüther, G. (2006). The Compassionate Brain – How empathy creates intelligence. Shambhala Publications.
  • Kegan, R., & Lahey, L. L. (2009). Immunity to Change – How to Overcome it and Unlock the Potential in Yourself and Your Organization. Harvard Business Press.
  • Wheatley, M. J. (2017). Who Do We Choose To Be? – Facing Reality, Claiming Leadership, Restoring Sanity. Berrett-Koehler Publishers.

 

About the Author and the Contributor

Christoph Hinske is an associate professor at the School of Finance and Accounting at SAXION University of Applied Sciences, covering Systems Leadership and Entrepreneurial Ecosystems. In his work, Christoph observed that our rapidly transforming economies force leaders to be systemic since they need to act in complex, ambiguous ecosystems. Consequently, his research focuses on empowering leaders to change their strategic and operational models from linear to circular to ecosystemic. He observed that 80% of organizations, intending to transform their models to be more systemic, continue doing the old stuff, using new fancy words. They still apply the same tools, mindsets, and frameworks developed to build linear success.

Thomas Grote is chief catalyst for the Edge Innovation Hub, an ecosystem dedicated to building principle-based businesses that lead with love and drive food innovation to the edge of possibility.   Thomas grew up working with his parents and siblings at the first Donatos Pizza.   As chief operating officer, he helped grow the family business from one restaurant to a regional chain which the family eventually sold and then later repurchased from McDonalds.   He opened Central Ohio’s first visible and welcoming LGBTQ+ themed restaurant and helped found a non-profit, Equality Ohio, to advocate for equity and inclusion in his home state.   Thomas also served as chief financial officer for a UK-based biotech company focused on commercializing plant-based chemicals.   Thomas graduated with a finance degree from Miami University and earned his MBA from the Wharton School at the University of Pennsylvania.  He resides in Columbus, Ohio with his husband and two daughters.

 

Photo by Jens Lelie on Unsplash

 

 

Workforce Education: A New Roadmap

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William Bonvillian and Sanjay Sarma, authors of a new book from MIT Press, Workforce Education – A New Roadmap share their insight in their podcast Workforce Education: A New Roadmap and the following article.

The pandemic has forced the American workforce into a massive resorting.  Significant numbers of workers were forced to leave sectors like hospitality, retail and travel, and those jobs will not be waiting for them when the pandemic fades. They will have to learn new skills for jobs in the post-pandemic economy. Workforce education must be part of our economic recovery.

The dimensions of the jobs lost during the pandemic are staggering. Restaurants lost 5.5 million jobs in April 2020, then re-openings that summer let the industry regain some jobs, only to lose jobs again with the fall spike in infections. They are picking up now with re-openings but many restaurants will stay closed. Similarly, in April, retail lost 2.3 million store jobs, rebounded by a million jobs by June 2020, but in-person retail will not go back to prior job levels. In travel and tourism, 35% of the jobs were lost after February 2020 and unemployment was at 15% in December, with recovery taking more time than hoped.  Manufacturing is still over a half million jobs short of where it was pre-pandemic.  These aren’t the only hard-hit sectors but they are big ones. Retail has been hit by massive store closings and mall shutdowns, and with the shift to online commerce, in-store jobs won’t be recovered. Bankruptcies in restaurants and tourism are pervasive—many of these firms won’t come back either.

A McKinsey study suggests that perhaps 17 million U.S. workers—28% more than pre-pandemic research had forecast—may need to change occupations by 2030. This means not just changing jobs but changing occupations, which takes longer, is more disruptive, and requires more reskilling. This shift means that the share of employment in low-wage occupations may decline by 2030, while higher-wage occupations in healthcare and STEM professions expand.

Many workers in these hard-hit sectors are going to be stranded.  This will make American economic inequality problems even worse than they were before the pandemic. Workers from these sectors will need quality jobs. Healthcare is embracing suites of new technologies that will require skilled technologists at good pay. Manufacturing and utilities have aging workforces and will require millions of new workers in coming years, but for increasingly skilled jobs.  How can our worker pool reskill?

Unlike many European nations, the U.S. never built a real workforce education system. Americans know what our high school and college systems look like, but if you ask what our workforce education system looks like you will get a blank stare. Although there are parts of a system here and there, we need a robust system now.

Employers, high schools and universities will all have new roles. But we already have a cornerstone of the new system: community colleges.  These colleges, in turn, will need new building blocks:

  • Form Short programs – people who have been in the workforce won’t be able to take time off for two- and four-year degrees; they have families to support and obligations to meet. They need short programs of 10 to 20 weeks with focused programs for technical skills.
  • Embrace credentialing – we need certificates for these programs for specific groups of related skills, based on demonstrated competencies. Since college degrees and credits remain the most recognized credentials, these should be stacked toward degrees. Certificate programs can provide workforce education opportunities for students with limited time availability, as well as meet specific skill requirements for particular employers.
  • Support competency-based education – today’s education is based on an agricultural calendar and pre-determined seat times (time to complete) for credentials. Instead, organize workforce education around demonstrated skills are broken down into particular competencies. If students show skill competency they get the certificate, regardless of how long they have spent in the program. This can cut time in school, student costs and reward practical experience.
  • Bring on online education – online education can’t replace effective instructors or hands-on work with actual equipment, but it can be quite good in conveying and assessing the foundational information behind the skills. Bring blended learning into the system—let online do what it does best, and let instructors do what they do best. Online modules will be critical if workforce education is going to scale up to meet the post-pandemic need.
  • Break down the work/learn barrier – schools have been too disconnected from the workplace; they too need to be deeply linked. Link-programs—apprenticeships, internships, coops—are needed to get students into the workplace earning money while they build skills. This lets them see very directly the link between the competencies they must learn in school programs and job opportunities.
  • Improve completion rates – at too many community colleges only a third of students complete their programs. Workforce education would significantly improve if we make that completion 70%. One of the biggest problems is that many students never get to college courses because they get frustrated with required remedial prep courses. Instead, integrate the remedial course work into students’ study program for career skills so they can clearly see how the remedial work is relevant to their career opportunities.
  • Embed industry-recognized credentials into educational programs – Academic credentials are not enough. Many employers want the assurance of skill knowledge that an industry-approved and accepted credential provides. It creates an additional and parallel pathway to help students toward employment. It also ensures that academic programs are relevant to actual industry needs.

Is creating a workforce education system that follows these new models a mission impossible? We have many studies that tell us what we need to do. States, with backing from federal education funds, need to step up their game and get on board with implementation; fortunately, some states and their community colleges have begun to embrace these steps. After World War II, 16 million veterans returned from overseas while we were shutting down our defense economy.  Congress passed the GI Bill and sent them to school to build their skills. It was perhaps the most successful social legislation our government passed and laid the foundation for a postwar boom.  Recently, researchers and companies created new vaccines in eight months that will save countless lives around the world.  We can create a workforce education system that reskills 17 million. This should be a critical goal.

About the Author

Sanjay Sarma is a professor and vice president of MIT Open Learning, leading online education development.  William Bonvillian is an MIT lecturer leading research projects on workforce education. They are authors of a new book from MIT Press, Workforce Education – A New Roadmap, that sets out the new policies needed for a true workforce system.

 

Mindset Is Only One Piece of the Puzzle

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In the Innovating Leadership, Co-creating Our Future interview this week, Maureen was joined by Sean Castrina, entrepreneur, podcast host, and author.   In his interview, Mindset Is Only One Piece of the Puzzle, he and Maureen discuss Sean’s story and how he overcame setbacks, leadership lessons, and making a big change.  This article is a guest post from Matthew Channell of TSE and is a companion to Sean’s interview as we look at the most quoted leaders in the world, the UK and the USA.

TSW (Training Services Wales) has conducted a study to find out which leaders and inspirational people are the most influential for helping us find that extra motivation to achieve greatness, whether it be leading a brand-new team or finishing a difficult task, by analyzing Google search data.

The leadership development training provider analyzed over 100 of the most influential leaders in history to reveal the most sought-after leadership quotes of all time.

 

Top Names Featured Overall Score Amount of World Countries in Top 3 Points for the Number of Times Appeared in the Top 3 Global Google Search Volume Points for Global Search Volume
Albert Einstein 322 31 200 65000 122
Nelson Mandela 279 25 165 43000 114
Buddha 263.5 19 137.5 154000 126
Rumi 251.5 18 127.5 102000 124
Steve Jobs 218.5 15 112.5 34000 106
Abraham Lincoln 214 17 105 36000 109
Bob Marley 202.5 14 87.5 44000 115
Oscar Wilde 191.5 11 77.5 43000 114
William Shakespeare 188 17 100 17000 88
Martin Luther King 187 12 70 48000 117

 

#1 Universally recognized as the greatest physician of all time, Albert Einstein developed the theory of relatively. His ground-breaking discoveries and theories have not just widely influenced modern physics and cosmology, but the born leaders in us all.

Albert Einstein’s leadership quotes are the most searched for above all others in the world. Regardless of your background, culture, knowledge or values, Einstein’s influence has no limits. His leadership quote below is one in particular that we can take great inspiration from when faced with a complex challenge:

“The leader is one who, out of the clutter, brings simplicity… Out of discord, harmony… And out of difficult, opportunity.”

 

#2. In second place is former South African president Nelson Mandela.

He achieved many great things during his life, but his most well-known is successfully leading the resistance to South Africa’s policy of apartheid in the 20th century, during which he was infamously imprisoned at Robben Island. One quote that truly inspires us when talking about leading teams is:

“If you want the cooperation of humans around you, you must make them feel they are important – and you do that by being genuine and humble.”

 

#3. In third we find Guatama Buddha, revered as the founder of the religion Buddhism. As a philosopher, meditator and spiritual teacher who lived in ancient India, he still inspires millions of people around the globe, regardless of creed, culture, or religion.

Perhaps this quote is one in which we can find true value, harmony, mindfulness and peace – necessary factors in becoming a better leader:

“Every morning we are born again. What we do today is what matters most.”

 

The UK’s Most Searched for Leaders

# Inspirational Leader Total
1 Winston Churchill 15,030
2 William Shakespeare 11,260
3 Albert Einstein 9,210
4 Martin Luther King 8,410
5 Maya Angelou 7,110
6 Buddha 6,610
7 Nelson Mandela 5,790
8 Malcolm X 5,610
9 Joker 5,500
10 Yoda 5,405

In the UK, Brits use Winston Churchill’s quotes as the most inspiring when looking for good leadership and motivation.

The former Prime Minister who led us to victory in World War 2 is one of the most well-known and influential leaders in history, and it’s clear that us Brits still hold him in the highest regard. Just some of his best leadership traits included bravery, courageousness and perseverance.

His quote on courage can relate to us all:

“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”

 

Matthew Channell, Director at TSW says: “During these difficult times, quotes can be especially helpful for finding inspiration or motivation to tackle a challenge head on and develop into a great leader. They are generally short, sharp and straight to the point, which helps keep us maintain focus in times of crisis or times of need. They are also one of the most shared items online, which proves how much we love them!”

“Quotes help us understand, inspire, motivate, clarify and show our approach to things around, this is why people and I love quotes.” — Takyou Allah Cheikh Malaynine

 

The USA’s Most Searched for Leaders

# Inspirational Leader Total
1 Maya Angelou 48,060
2 Albert Einstein 43,030
3 Malcolm X 37,000
4 Winston Churchill 31,150
5 Mark Twain 29,020
6 Ruth Bader Ginsburg 29,000
7 Donald Trump 28,300
8 Dr. Seuss 28,040
9 William Shakespeare 27,030
10 Yoda 27,010

Methodology

We started by sourcing a list of the most inspirational leaders from analyzing the number of monthly Google searches for “leadership quotes” firstly, and “quotes” second in each country in the world, using data from ahrefs keyword planner.

We then ranked the top 126 most searched “leaders + quotes” based on the number of searches and the number of times they appeared in 1st, 2nd and 3rd in each country, using a unique scoring index to give each a combined total score.

When looking at UK and US lists, we sourced the most inspirational leaders using ahrefs keyword planner and combined search volumes of {name/surname} + {“leadership quotes”/”quotes”}

 

*Some keywords/leaders were removed or not considered as they were deemed inappropriate or inaccurate to the intent of the research.

*Not all countries were included, due to null data.

You can view the full research here: https://www.tsw.co.uk/blog/leadership-and-management/most-searched-for-leader-quotes/

About the Author

Matthew Channell, Director at TSW Training and Non-Executive Director helping businesses to grow through their people.

 

Photo by Taton Moïse on Unsplash

The End of Jobs: The Rise of On-Demand Workers & Agile Companies

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Jeff Wald, founder of Work Market shares his insights in the podcast The End of Jobs: The Rise of On-Demand Workers & Agile Companies and the following article.

Some people lead with their heart, some with their head.  Some leaders are “my way or the highway”, some are “we all move forward together”.  Every leader has their own style and as long as people follow, they are leaders.

I tend to use vulnerability as a core part of my leadership style.  I do that as it’s authentic, I have a lot of vulnerabilities.  I learned to embrace this vulnerability from an unlikely source; the New York City Police Department.

I spent the better part of ten years as a volunteer officer in the NYPD.  It was here I learned that asking for help was not a sign of weakness but rather a sign of shared strength. But first, some background on volunteer officers of the NYPD.

The volunteers, or Auxiliary Officers, get about 100 hours of training at the Police Academy.  Training includes basic self-defense, arrest procedures, radio usage, first aid, and many other lessons one needs to serve.  The Auxiliary Units are designed to provide an extra set of eyes and ears out on the streets.  They are not supposed to respond to an active situation unless specifically instructed by a regular NYPD Officer.  They are not trained or authorized to use a firearm.  They carry a baton, a small stick about eighteen inches long.  They are told time and time again that their radio is the most important item on their person.

I reflect on the lessons I learned during my time as an Auxiliary Officer and how they apply to my leadership and my life.  There is always one that stands out: Never hesitate to pick up the radio and call for help.

I remember my first serious encounter as an officer.  There was an assault in progress right near where my partner and I were standing.  We knew we were not supposed to approach an active crime unless specifically asked.  However, being the invulnerable young men, we believed ourselves to be, we walked over anyway.

As we turned the corner on the Upper East Side of Manhattan, I saw two men kicking and one man hitting with a baseball bat, a prone figure on the ground.  Real police officers were less than a minute away.  My partner took out his baton and yelled “Stop! Police!” and ran in.  I actually panicked for a second and froze, but the sight of my partner running in spurred me to action.  My action, aside from beginning to run after my partner, was to grab my radio.  The bad guys had started to run away when my partner yelled, so I called into central dispatch (and thus was heard by the approaching real officers), “three male suspects running south on First Avenue”.

They were caught and arrested, the person being attacked was injured but would be ok.

While we were not in any danger (although there were three of them and two of us, they had a baseball bat and we had batons, and I knew we didn’t have a gun but they might have!), I reached for my radio.  The radio’s primary purpose in this encounter was to inform the other officer, but its primary purpose to me was to inform the rest of the 19th Precinct that two very scared Auxiliary Officers were encountering suspects.  Implicitly the call was, “Send some real cops here now and HELP!”.

Ask any police officer anywhere in the world what is their most powerful weapon and you will get one consistent answer, the radio.  Every officer has one, and at the other end of that device is help; serious help.  When they make that call other officers will immediately be on the way.  There is no officer that would hesitate for a moment to call for help, to call for backup.  Think about that for a second.  These are some of the bravest people in the world.  They put their lives on the line every day to keep us safe.  Yet, at the slightest inkling of trouble, they ask for help.

If police officers do that, why don’t the rest of us?

As leaders, we may sometimes fall into the dangerous and self-defeating trap of thinking we need to have all the answers.  Maybe it’s driven by insecurity, maybe by imposter syndrome, maybe by the need to prove our intellect and strength.  For some leaders that may work just fine, but not for me.

I ask for help when I need it and my team responds.

I do need help, we all do.  I cannot do it alone.  No one is that strong, or smart, or well-connected that they don’t need the talents of their team.

Far from being a sign of weakness, asking for help is a powerful sign of strength.  It tells everyone that you are confident enough to ask for help when you need it.  Smart enough to know you don’t have all the answers.  Brave enough to rely on the intellect, creativity, and networks of others.  To me, this is what leadership looks like and it’s worked well.

So be brave like police officers all over the world and pick up your radio when you need help.  For leaders, it can be your most powerful weapon.

 

About the Author

Jeff Wald is the Founder of Work Market, an enterprise software platform that enables companies to manage freelancers. It was acquired by ADP. Jeff began his career in finance, serving as Managing Director at activist hedge fund Barington Capital Group, a Vice President at venture capital firm GlenRock and various roles at JP Morgan.

Jeff is an active angel investor and startup advisor, as well as serving on numerous public and private Boards of Directors. He also formerly served as an officer in the Auxiliary Unit of the New York Police Department. Jeff holds an MBA from Harvard University and an MS and BS from Cornell University.

Seven Questions You Can Use to Move from Manager to a Leader

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Jonathan Reitz provided this week’s article as a companion to his podcast Management Vs Leadership: How Coaching Skills Make a Difference. This is part of the World Business and Executive Coach Summit (WBECS) interview series.

Many careers get built around the mysterious difference between a manager and a leader. Don’t believe me? Google how to become a leader some time. But what IS that difference?

Both get things done. Each produces on strategic initiatives and business outcomes. Execution is a priority no matter what your career trajectory, especially coming out of COVID-19. The entrepreneurial view requires the action-reflection cycle to move an organization forward. It’s not accidental that action leads to that combination.

Leaders follow a vision that they see and communicate to their followers. Understanding where you and the organization are going is the first step to having others follow. How a leader develops that vision and owns it is another article.

But mixing in another slight mindset shift sets leaders apart: Leaders intentionally look for opportunities to unlock/develop the people around them. When you follow or work for a true leader, full potential is within reach for both the individual and the organization.

Bringing that future to life challenges even an excellent leader. And taking people with you as you move toward a vision requires handling changing conditions and expectations.

How can an effective leader release the people around them to reach their potential? Here are seven structured, systematic questions that you can use to challenge the people around you in developmental conversations:

  1. What progress have you made?

Right out of the gate, a leader has to decide: will it be more helpful to track progress by measuring back from the starting point? Or is the distance to the goal more compelling? Looking back to where you started roots the progress conversation in tangible outcomes. Keeping your eyes on what’s in front builds ownership of the vision. Both have solid reasoning behind them.

  1. How on track are you?

This second question invites an assessment of the progress from the perspective of the client/team member. Leaders who develop people gain insight into how well their team evaluates their progress, a key growth area. You’ll not only measure progress but also understand and improve strategic skills. Sharpening this area equips individual contributors to level up to leadership.

  1. What’s working?

Now we move from the strategic to the tactical. This question focuses on the practical actions that have produced beneficial results in the recent past. For example, the conversation might focus on the results produced since the last you spoke. You can target these areas later in the conversation.

  1. What’s not working?

This practical corollary to the last question explores actions that produced unhelpful or useless results. These items can be shut down or cut back.

  1. What are you learning?

The client describes their discoveries out loud. The process of forming their learning into clear thoughts and then pushing the words out of their mouth reinforces the insight. The client hears their words and gauges their reaction to them, which further confirms the moment. This question drives discoveries more often than any of the others, so don’t miss the opportunity to ask it!

  1. What needs to change?

Adapting or developing a client’s thinking becomes the goal here. Learning that gets named but not acted on slows development. Be sure to connect the change with the realizations identified previously. Even a few moments of reflection may inspire new connections and actions.

  1. What now/next?

Splitting the last step into two questions helps team members focus and order their commitments.

– “What now?” points to the first thing the client will do after the conversation ends. This action grows out of the last two questions and should move the client toward the critical outcome.

– “What next?” carries a less clear priority. As long as what the client names in response to this question moves them toward their vision/goal, the timeline can be more open-ended. A good rule of thumb expects completion of this action before the following conversation or next team meeting.

These seven questions shift a manager from directing the actions and priorities toward being a leader that invites team members to make meaningful contributions daily. The mindset shift requires the leader to depend on team members and work to bring out the team’s abilities. Team member growth AND bottom-line outcomes indicate how well this is working.

Important note: This seven-question framework only works if there is an existing goal, vision, or destination. The leader and the team member focus together toward specific outcomes. Clarity wins. Ideally, the client names the target as the conversation begins. If that target isn’t clear in the client’s mind, the leader/coach becomes most effective by asking open-ended questions that become specific about what they want to accomplish.

Whether you or the team member identified the future target isn’t the point. Clarity about what you want is the multiplier. It’s potent if you can specify how you’ll know you’re getting what you want in the moment.

One unintended side effect is that this approach can make your team more prone to turnover. BUT it’s the kind of turnover that comes from team members being promoted or taking on more responsibility. The converse of this side effect is that you will become the leader in your organization that helps people advance their careers, and that is a decisive recruiting advantage!

About the Author:

Jonathan Reitz, MCC is CoachNet FLUXIFY’s Director for Training/CEO. Jonathan holds the Master Certified Coach (MCC) credential in the International Coaching Federation.   He’s also the co-founder of the Team Coaching Global Alliance, and has been featured multiple times on the World Business and Executive Coaches Summit (WBECS).

He wrote Coaching Hacks:  Simple Strategies to Make Every Conversation More Effective.  Jonathan is a member of the faculty in the Weatherhead School of Management Coaching Program at Case Western Reserve University.  Jonathan Reitz lives in Cleveland, Ohio with his wife Joy and daughter Julia.   Find him online at www.jonathanreitz.com

DEI: Needed Conversations and Understanding

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This guest post, Why Strong Leaders Always Put a Focus on Promoting Business Transparency with Employees was provided by Jori Hamilton to supplement this week’s podcast. Laura Morgan Roberts and Courtney McCluney, as part of the International Leadership Association’s interview series, share their insights about DEI: Needed Conversations and Understanding.

In a leadership position, transparency isn’t likely one of the topics you think about first. Yet, for your employees, transparency is a key leadership trait. 64% of respondents ranked trust between employees and senior management in a survey regarding what matters most for job satisfaction and engagement.

Yet, many business leaders still undervalue transparency. Amidst the COVID-19 crisis and continued economic uncertainty, it is more important than ever before to adopt transparency as a key tenet of employee-facing business policies.

Effective leadership during and after a crisis like this requires clear and quality communication. Business transparency makes such communication possible. Strong leaders will use this to their advantage, but first, it helps to understand what business transparency looks like and how it helps workplaces.

Business Transparency Defined

Obviously, as a business, it doesn’t make sense for all employees to have access to all the company’s information. Interns, for example, don’t necessarily need the details on financial accounts. Business transparency, however, doesn’t mean a complete revelation of all trade secrets and financial details.

Instead, business transparency can be simply defined as openness in communication between employers and employees regarding policy and decision-making. This simple quality can have a huge impact on employee engagement and success.

In planning your transparent approach to business leadership, it is helpful to remember that transparency is a means to greater and more effective leadership potential. New company policies, especially on a corporate level, tend to get passed down the chain with little transparency or communication involved. As many as 52% of workers say their own company struggles in providing up-front and open communication with them.

But no one likes to follow rules they don’t understand. Lack of clear communication leads to distrust. In many cases, employees even quit because of frustrations with their superiors and the way they communicate. Sometimes all it takes to make a difference is a clear memo and accessible communication channels.

In the wake of the coronavirus pandemic, we see the value of transparency in leadership even more closely. Since all kinds of businesses suddenly had to transition their processes, unclear communication has had negative effects on some businesses as employees struggled to effectively adapt.

At the same time, businesses that communicated a continuity plan with employees from the start and were receptive to ideas had the easiest time managing pandemic concerns. Even in instances where this meant layoffs, transparency and quality communication gave these workers more time to seek out the unemployment benefits they were often entitled to.

But this kind of transparency has more long-term benefits that will extend long past the pandemic.

The Benefits of Managerial Transparency

The management style you adopt can have a significant impact on the growth of your organization. Transparency can help ensure that that impact is a positive one.

The data is clear when it comes to clear and empathetic communication between employees and management. Employees in these circumstances have higher retention rates and levels of productivity. These factors can even mean all the difference when it comes to financially surviving crises like COVID-19.

Here are just some of the statistics regarding the importance of transparency in business management:

  • Transparency is the number-one factor in employee happiness.
  • 57% of employees left a job because of a manager.
  • 94% of customers are likely to be loyal to a company that offers complete transparency.
  • 39% of customers would switch to a brand that offers greater transparency.
  • 73% of customers will pay more for products from transparent brands.

With potentials like these, it is no wonder why strong leaders always put a focus on promoting business transparency. Clear and open communication with employees invites collaboration and innovation. At the same time, a willingness to explain thought processes behind decisions and policies is a huge factor in establishing employee trust.

Since trust and communication are so valuable to employee engagement and success, transparency should not be an overlooked aspect of leadership. But what exactly does business transparency look like, and how can leaders cultivate it?

Building Success Through Transparent Leadership

With so much potential available through transparent communication alone, it should be every leader’s priority to build transparency into their processes. There are several ways this can be achieved. From highly promoted value statements to open-door policies, transparent leadership is effective and achievable.

One radical example is the social media scheduling company Buffer’s approach to pay scales. Buffer keeps the salaries of all its employees on a public spreadsheet along with a formula that describes exactly why each worker makes what they do. The company claims this keeps employee frustrations low while also offering employees something to strive for, leading to greater productivity.

While you still might want to keep salary information private in your own business, you can still create a culture of transparency through a few simple actions. These include:

  • Clarify transparency as a core value of your business and promote these values in company culture.
  • Share all information about changes with employees upfront.
  • Engage in honest and open negotiations with employees.
  • Maintain an empathetic approach to leadership.
  • Explain decisions through data and clear communication.

By engaging in simple practices like these, you can demonstrate a greater commitment to your employees and customers. Doing so can also actively prevent many toxic behaviors from occurring. As demonstrated, this can offer business benefits like greater productivity and employee retention. These qualities matter even more as the world still reels from the coronavirus pandemic.

Final Thoughts

Facing a lack of certainty in the larger economy, employees deserve a transparent workplace and clear communication from their employers. This does not have to mean complete visibility of financial data; even revealing data analytics that points towards the reasoning of a specific change can be enough to generate trust and respect.

As business policies continue to shift in the course of a pandemic-stricken economy, negotiating employee needs like remote work accommodations will require a dedication to transparent communication. Businesses need transparency and empathy to thrive as they accommodate new standards of normal. As a result, strong leaders are promoting business transparency and reaping the rewards that follow.

 

About the Author

Jori Hamilton is an experienced writer residing in the Northwestern U.S. Her areas of expertise and topics she typically covers revolve around business leadership, ethics, and psychology. To learn more about Jori, you can follow her on Twitter: @HamiltonJori

Image Source: Pexels

Building Trust in Uncertainty: A Personal & Professional Journey

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This blog is provided by Mary Jo Burchard as part of the International Leadership Association’s series as a companion to her podcast Building Trust in Uncertainty: A Personal & Professional Journey.

Trust is the decision to make something cherished vulnerable to the care of another. When you and your people trust each other – more specifically, when you trust your care for each other – everything you do together is just easier. There’s natural momentum in creativity, curiosity, innovation, and engagement, because suspicion creates drag in any authentic interaction. Building an environment where trust can flourish needs to be a key focus, as leaders and as human beings. Conscious, intentional transfer of vulnerability into each other’s care is the most crucial component of building a trust environment. This exchange creates a very special magic.

Trust is multi-dimensional, always evolving, and necessarily flows both ways. The trust experience can be observed and built-in six dimensions, as observed in the ASC-DOC Trust Model:

Authenticity – “I believe you mean what you say, and you have no hidden agenda.”

Safety – “Your speech and actions make me feel safe and protected, not threatened, defensive, or insecure.”

Consistency – “Your behaviors and responses are predictable; I know what I can expect from you.”

Dependability – “You keep your promises and honor confidentiality.”

Ownership – “You carry the weight of what happens to what I entrust to you.”

Competence – “You have the skills and experience necessary to do what’s expected.”

Upon your initial interaction, you and the other person begin to determine how much you are willing to trust each other in every dimension. The trust experience evolves, growing, or straining with each interaction. Therefore, assessing and building trust needs to be constant and intentional. Here are a few tips to keep trust progressing:

Your (in)ability to trust each other is not necessarily about character or maturity. Everyone enters the trust adventure with a history. Past disappointments, betrayals, personal failures, or lack of experience may make the trust journey more difficult. Especially as a leader, you may bear the brunt of previous leaders’ shortcomings. Resist the urge to interpret negative assumptions about your character or abilities as an attack. Become aware of your contribution to these trust challenges. Listen to each other’s stories, to learn how to mitigate fears and insecurities along the way, and discover how/why this time can be different. The most important gift you can give each other in this process is to assume that you intend good toward each other, and do not intend to cause one another harm.

Power and need do not guarantee trust. If someone needs you (whether as a parent, an employer, or leader), they will do what they must (vis: comply) to get you to meet their need. You cannot assume that their vulnerability/need and your power to address it will automatically translate into a trust relationship. If trust is not built, the best you can hope for is a consistent transactional arrangement. Building trust requires more than meeting needs; it requires letting people in. Your mutual decision to let each other in begins the trust adventure. How can you forge a relationship that brings out the highest and best in everyone, when a shared frame of reference is non-existent beyond surface transactional engagement?

  1. Be the first to model trust and vulnerability. Trust is risky, but if you have the upper hand, you can afford to risk first. When a trust connection is frail, commit in advance to be the first to trust wherever you can, based on the other person’s perceived capacity to handle it. Modeling trust and vulnerability makes room for the other person to do the same.
  2. Focus on the person. How comfortable and confident are they with you? Don’t skip to a solution or directive without pausing to really see and hear the other person. Pay attention to how they are engaging with you. Are they guarded? Distant? Confident? Emotional? Gauge your current rapport with them at this moment; don’t take it for granted.
  3. Ask for input – and really listen. Don’t assume that a visible lack of trust is an accusation or assessment about you. The person in front of you has a story, and that story is the lens through which they interpret your interaction. Honor that story. What are they sensing, feeling, perceiving? How do these insights inform their behavior and responses? People respond to things impacting what’s important to them. What can you tell is important to them? How is it being impacted/at risk right now? What is happening at this moment that might explain why they are angry, scared, confused, or suspicious?
  4. Discover and validate current needs. What is making them feel vulnerable right now? Ask probing questions: “It sounds like you need [X]… how can I help?” “You seem [x]… how can I help?” Essential needs include physical and environmental dimensions, but they also transcend the obvious immediate needs. More than food, more than water or air, people need connection, to be seen and valued. Don’t forget to validate the human need to belong.
  5. Affirm trust already present. You know what they need, but what do they already trust you will deliver? How can you protect, reinforce, and continue to earn that trust?
  6. Intentionally build trust. How can you address their current needs and concerns? Get good at listening for clues about current needs. Confirm you understand what you hear and observe. Get creative at addressing these needs and keep adapting as the needs evolve.

Remember, if trust necessarily flows both ways, the other person is never the only one vulnerable. To model trust, you need to let them in. You cannot be authentic without examining your own willingness and ability to trust. Belonging, care, and trust must thrive together in you if you want to create an environment where trust is the norm.

 

About the Author

Dr. MaryJo Burchard (Ph.D., Organizational Leadership) is convinced that our greatest depth and meaning often emerge from seasons of disappointment, surprises, and loss. Her own leadership approach has been shaped by the healing journey of their son, Victor, who was adopted from a Ukrainian orphanage. MaryJo’s research and consulting work focus on helping leaders and organizations stay humane and cultivate trust, especially in times of serious disruption and profound change.

Innovative Leadership for the Health Care Industry

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This article is from the new book Innovative Leadership for Health Care. The book was written by Maureen Metcalf of Innovative Leadership Institute and several other co-authors, to provide health care workers with frameworks and tools based on the most current research in leadership, psychology, neuroscience, and physiology to help them update or innovate how they lead and build the practices necessary to continue to update their leadership skills. It is a companion to the podcast between Dr. Neil Grunberg, one of the co-authors, and Maureen titled Innovative Leadership for the Health Care Industry.

The Robert Wood Johnson Foundation’s Urban Institute reports that on an average night in the United States, around 465,000 people will go to sleep in our hospital beds. They will wear our gowns, eat food prepared in our kitchens, have their faces washed with water from our sinks. Some will undergo lifesaving procedures; some will undergo preventative observation, all will be in a state of vulnerability, unlike almost any other experience. Many will receive the care they would term as “miraculous.” Whether it is inside one of our 6,100 hospitals or in a rural office 100 miles from the nearest metro emergency room, health care is a big responsibility. It is always intimate. It is always humbling. It is often urgent.

Advances in training, education, information, public policy, and technology account for many of these daily miracles. We assert these miracles are also the result of extraordinary leadership. Leadership leveraging the strength of the team to go beyond the limitations of the individual. Leadership creating resources when and where they are needed. Leadership reaching beyond what can be touched and extending to the health care delivery system.

Just as receiving health care is intimate, humbling, and often urgent, so is leadership development. This book provides the education and tools to help you grow personally and increase your knowledge and skills. If you are not touched as well as challenged, lost as well as enlightened, and reflective as well as affirmed, then we have failed you. Leadership growth is a contact sport. Changing who you are is the real leadership growth that you seek. Creating miracles for your patients, staff, and community is your reward for risking this personal leadership journey.

Health care professionals are highly respected and valued in society. They have essential, existential roles as healers of the sick and injured and promoters of physical and mental health. Effective health care professionals apply their knowledge and skills appropriately and ethically. They respect colleagues, patients, patients’ significant others, and the limits of their knowledge and skills. They are leaders in that they are aspirational and inspirational. They influence these stakeholders and the organization’s cultures and systems in which they have a formal leadership role. They lead themselves, their people, their teams, and their organizations.

Becoming a better health care leader and optimizing innovation hinge on your ability to authentically examine your inner makeup and diligently address some challenging limitations. Leadership innovation or elevating your leadership quality can be accelerated by a structured process involving self-exploration, allowing you to enhance your leadership beyond tactical execution. While we provide a process, we want to be clear that readers should use this process to be effective for them. We each face different challenges and relate to leadership development in different ways. Each of us will use this book slightly differently. With that in mind, we tried to create a framework that is actionable and easy to follow. The process of leadership growth can be challenging, especially when it requires exploration of implicit beliefs and assumptions and potential changes to your overall worldview. Combining health care leadership with innovation requires you to transform the way you perceive yourself, others, and your role as a health care leader.

Wiley W. Souba noted, “Unless one knows how to lead one’s self, it would be presumptuous for anyone to be able to lead others effectively… Leading one’s self implies cultivating the skills and processes to experience a higher level of self-identity beyond one’s ordinary, reactive ego level… To get beyond their ‘ordinary, reactive ego,’ effective leaders relentlessly work on ‘unconcealing‘ the prevailing mental maps that they carry around in their heads. This unveiling is critical because leaders are more effective when they are not limited by their hidden frames of reference and taken-for-granted worldviews. This new way of understanding leadership requires that leaders spend more time learning about and leading themselves.”

By earnestly looking at your own experience—including motivations, inclinations, interpersonal skills, proficiencies, and worldview, and aligning them with the context in which you operate—you can optimize your effectiveness in the current dynamic environment. Through reflection, you learn to balance the hard skills you have acquired through experience with the introspection attained through in-depth examination—all the while setting the stage for further growth. In essence, you discover how to strategically and tactically innovate and elevate leadership the same way you innovate in other aspects of your profession.

We define leadership using the following chart. Leaders must attend to and align all elements of the overall system continually to respond to changes within the system and external factors within your context, such as insurers and government regulations.

This table is foundational to depict how we talk about the facets of the leader’s self and organization. When one facet changes, the leader must realign other aspects to ensure efficient and effective operation. Many leadership programs focus on leadership behaviors; this book is different in that it addresses where the leader fits within the overall system and how they are responsible for leading.

  • The upper left quadrant reflects the inner meaning-making of each leader (the personal). It contains both innate and developed capacities. This quadrant provides the foundation of self-awareness and individual development. It serves as the basis for behavior, competence, and resilience. Leaders must be aware of their inner landscape to be truly effective.
  • The upper right quadrant reflects observable behaviors, actions, competencies, and communication. This quadrant is what we see in leaders. Leadership training often focuses on checklists of behaviors because they are easier to assess and discuss. This book is different; it suggests actions, but it is not prescriptive. We acknowledge that behaviors tie to your meaning-making, culture, systems, and processes.
  • The lower left quadrant is inside the groups (interpersonal/dyads, teams, and organizations). It includes the vision, values, agreements, guiding principles, and other factors that create health care cultures.
  • The lower right quadrant reflects the visible systems, processes, physical infrastructure and equipment, facilities, technology, and reward and recognition systems

Part of what is innovative about this approach is that it requires leaders to focus on all four areas concurrently. When one area changes, others are impacted. When leaders’ beliefs change, their behaviors often change. Behavior changes impact culture and systems. The same is true when the organization changes, such as shelter in place during a pandemic. Health care leaders need to change their behaviors and face new challenges, such as telemedicine’s increasing use. One essential leadership skill is to quickly realign across all four quadrants in response to changes in any single quadrant.

Innovative health care leaders influence by equally engaging their personal intention and action with the organization’s culture and systems to move the health care organization forward to improve the lives of the people it serves. These leaders also take into consideration the rightful interests of the organizational members. Depending on the role of leaders and sphere of influence, they impact individuals, teams, and the entire organization. Health care professionals who are innovative leaders adapt and develop themselves and their organizations to optimize effectiveness with changing environments or contexts (psychological, social, physical). This book guides health care professionals in becoming Innovative Health Care Leaders.

 

To find out more about this new book, Innovative Leadership for Health Care, click here. To find out how to implement this innovative book into your health system, contact Innovative Leadership Institute here

About the Authors

Maureen Metcalf, M.B.A., founder and CEO of the Innovative Leadership Institute, is a highly sought-after expert in anticipating and leveraging future business trends.

Erin S. Barry, M.S. is a Research Assistant Professor in the Department of Military and Emergency Medicine at the Uniformed Services University.

Dukagjin M. Blajak M.D., Ph. D. is an Associate Professor and H&N Division Director in the Radiation Oncology department at The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

Suzanna Fitzpatrick, D.N.P., ACNP-BC, FNP-BC, is a senior nurse practitioner at the University of Maryland Medical Center in Baltimore, Maryland.

Michael Morrow-Fox, M.B.A., ED.S., is a consultant with the Innovative Leadership Institute experienced in health care, education, banking, government, and non-profit management.

Neil Grunberg, Ph.D., is Professor of Military & Emergency Medicine, Medical & Clinical Psychology, and Neuroscience in the Uniformed Services University (USU) of the Health Sciences School of Medicine; Professor in the USU Graduate School of Nursing; and Director of Research and Development in the USU Leader and Leadership Education and Development (LEAD) program, Bethesda, Maryland.

 

 

OK, Boomer, OK, Millennial; Time for Collaboration Instead of Combat

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Bob Fisch, founder and former CEO of rue21, provided this blog as a companion to his podcast OK, Boomer, OK, Millennial; Time for Collaboration Instead of Combat.

What’s the best way to find out what others around you might know that will help you and your business? First, ask them. Then, listen to them, no matter Millennials or Baby Boomers, or position in the company.

The smartest people often don’t speak a lot, it was pointed out to me by a global industry analyst, Steve Richter, I met at a Columbia University retail conference.

His wise observation is in the “Listening” chapter of my book, Fisch Tales: The Making of a Millennial Baby Boomer (ForbesBooks 2019).

Mentoring in Reverse

In Fisch Tales, I advocate Mutual Mentoring to bring the generations together for the greater good. A variation of that, now catching fire in the corporate world, is Reverse Mentoring.

Just because I was in charge of 1200 stores and 20,000 employees at specialty apparel retailer rue21, I didn’t assume I had all the answers, or all the right answers. Knowing what you don’t know is a strength, not a weakness.

Ninety-percent of our people in the field were under 35, and 75% of the support center staff were 20-30 years old. I know first-hand that, given the right opportunity, Millennials can help accelerate success. Now, more than ever, they are the key to growth at both the top and bottom lines.

I didn’t assume that their age meant they had nothing to teach me. I enjoyed nothing more than walking around the office, or listening on a conference call, to find out what they thought, and learn something in the process. That was the only way our company could stay current and connect with our customer base, which was mostly the same age group.

Estee’s Esteemed CEO
Currently, the best example I’ve come across of Reverse Mentoring is what CEO Fabrizio Freda is doing at Estee Lauder. On his watch, the global beauty brand has been riding a phenomenal growth curve since he took the reins of its U.S. group a decade ago. The company’s market value today is more than $70 billion. When Mr. Freda joined the company, it was less than $7 billion. He also doubled sales volume during that period to $14 billion, double the sales when he came aboard. There’s no arguing with that kind of success.

Impressive as that is, the real story is how he did it. I suspect Mr. Freda, a Baby Boomer, would be the first to say he couldn’t have done it without the energy, enthusiasm, and brainpower of Millennials.

He explained his rationale to Harvard Business Review by saying that “the future could not be informed by the past.”

I love that attitude! I couldn’t agree more because that’s the way I always ran any company I headed. At rue21, I learned from experiences elsewhere that we’d be more successful by not following the industry’s conventional wisdom. There definitely will be those who doubt you, but I’ve found that they’ll be the ones stuck in the past as you discover new opportunities.

That’s also what Fabrizio Freda is doing with his Reverse Mentoring program at Este Lauder. It has proved to be so effective, it now numbers almost 500 reverse mentors working with 300 senior executives in more than 20 countries, according to WWD Beauty.

Teaching Up the Organization

Who knows better than Millennials how to manipulate social media for maximum impact in the marketplace? So, he has Millennials teaching senior executives at Estee Lauder all about how social media influencers work.

By deploying Millennials in the company on such a large scale today, Mr. Freda is future-proofing Estee Lauder’s business for its leadership tomorrow.

The bonus benefit is that the reverse mentoring Millennials feel more valued and respected. That stimulates them to up their game and their contributions. With this innovative dynamic that Fabrizio Freda has put in place, upper management stays abreast of cutting-edge thinking among the company’s younger ranks, and the Millennial employees groom themselves for bigger responsibilities as they ascend the corporate ladder. It’s a classic win-win for all concerned (another kind of Reverse Mentoring that any business leader already should be practicing is listening to their customers, who may be the best mentors of all).

We once were taught growing up to “respect your elders.” Nothing wrong with that. It’s sound advice, but it doesn’t stop there.

You see, Reverse Mentoring works only if the elders take it to heart, put their ego aside, and stay open to learning new things, by respecting their juniors.

 

About the Author

Bob Fisch is the author of Fisch Tales: The Making of a Millennial Baby Boomer and is recognized as a pioneering merchant for his bold and successful innovations in value-priced, fast-fashion retailing, notably at rue21. As CEO, he took rue21 from bankruptcy to a fast-track winning streak that included a hot-stock IPO, building a national network of 1,200 stores, and a billion-dollar-plus valuation. Bob began his career at Abraham & Straus (A&S) New York and within a dozen or so years had risen to become president at Casual Corner, a division of U.S. Shoe.  The prestigious retail magazine Chain Store Age named Fisch one of “10 CEOs to Watch in 2010.” The criteria for making the very short list, wrote the magazine, was “the influence they wield in their respective categories—and because they are willing to shake things up a bit.”

Photo credit: Andrea Piacquadio from Pexels