Posts

Key Lessons on Resilience and Innovation From Amazon

/0 Comments/in /by

Maureen Metcalf, CEO of the Innovative Leadership Institute, shared this article as a companion to her podcast with Beryl Tomay, Vice President of Last Mile Delivery and Technology at Amazon, To Err Is to Innovate.

Link to the entire interview:

Listen to the companion interview and past episodes of Innovating Leadership: Co-Creating Our Future via Apple Podcasts, TuneIn, Spotify, Amazon Music, Audible, iHeartRADIO, and NPR One.

What can leaders learn from mistakes made along their career journey? Beryl Tomay, Vice President, Last Mile Delivery and Technology at Amazon, shares unique insights from over 18 years at the company.

Everybody makes mistakes and everybody will always make mistakes, Beryl reflects. Early in her career as a software developer, Beryl struggled with errors and failures. However, Amazon’s culture of learning and resilience helped her cope.

Within Beryl’s first six months, she made a coding change that broke Amazon’s “Thank You” purchase page. “I had a pretty tough time with that,” she admits. However, her team provided support to understand the root cause and prevent recurrence. “It kind of makes me better,” says Beryl.

When beating herself up over mistakes, Beryl has kept perspective by remembering two things. First, errors are inevitable at all career levels. Second, the priority is to learn from mistakes rather than dwelling on perfection. This mindset has served to build Beryl’s resilience over 18+ years.

Later, Beryl took the risk to lead business divisions she lacked deep expertise in. The intimidating meetings and decisions challenged her, underscoring the need for investment in rapid learning. However, by asking questions and gathering knowledge from those around her, Beryl succeeded in adding value.

She also continues to take risks via Amazon’s innovation efforts. “Think Big Days” encourage teams to brainstorm creative ideas without judgement. Though not every moonshot works out, big wins like their Alexa technology make failure worthwhile.

What did Beryl learn about mistakes, resilience, and innovation over nearly two decades?

1. Errors happen; focus on learning and prevention.

2. Build resilience through support systems and perspective.

3. Take risks and learn from failures to drive innovation.

4. Foster a culture accepting of mistakes to unlock creativity.

What was your biggest career mistake, and what did you learn? Share your stories and insights below!

 

ABOUT THE GUEST:

Beryl Tomay has been at Amazon for nearly 19 years having joined in 2005 as a Software Development Engineer. She was part of the small team that launched the original Kindle device and remained in the Devices organization for the subsequent 8 years. She joined the nascent Last Mile organization (the logistics business that gets packages through the final steps on their way to customers’ doorsteps) in early 2014 as one of its first employees, and today is responsible for all of Amazon’s Last Mile delivery businesses, including the Delivery Service Partner, Amazon Flex and Hub Delivery programs. In addition, she oversees the Last Mile product and technology teams covering areas such as mapping, routing, capacity planning, pickup points, delivery station and driver experience technologies. Prior to Amazon, Beryl received her undergraduate degree in Mathematics and Computer Science from the University of Waterloo in Canada.

 

Thank you for reading Innovative Leadership Insights, where we bring you thought leaders and innovative ideas on leadership topics each week.

ADDITIONAL RESOURCES:

Ready to measure your leadership skills? Complete your complimentary assessment through the Innovative Leadership Institute. Learn the 7 leadership skills required to succeed during disruption and innovation.

Check out the companion interview and past episodes of Innovating Leadership: Co-Creating Our Future on your favorite podcast platform, including Apple Podcasts, TuneIn, Spotify, Amazon Music, Audible, iHeartRADIO, and NPR One.

Building Supply Chain Resilience

/0 Comments/in /by

Maureen Metcalf, founder and CEO of the Innovative Leadership Institute, provided this article as a companion to her podcast with Mike McLellan, Vice President of Operations for DHL Supply Chain, Supply Chain Innovation: Orders Can’t Be Filled with Stagnation.

As global supply chains grapple with lingering issues after the pandemic’s massive disruptions, many companies struggle to find a balance between cost-cutting and customer satisfaction. Mike McLellan, VP of Operations for DHL Supply Chain, sheds some light on how companies can take a proactive approach to supply chain management to create the resiliency they will need to handle the inevitable future disruptions.

 

  1. Multi-sourcing to create redundancy

Having just one source for a resource proved deadly for many organizations during COVID. Multi-sourcing means finding alternate sourcing options for materials and services, as well as creating redundant operations or backup systems. This ensures disruptions in the supply chain can be managed quickly and adverse impacts minimized.

 

  1. Investing in technology to increase customer service

Technology provides more visibility and flexibility into the supply chain, giving customers the ability to track their shipments and know exactly where their items are at any given time. Additionally, companies can use technology to communicate updates to customers about their shipments – often in real time — such as when it is shipped, when it enters the country, and when it arrives at their doorstep, thus enhancing the customer experience and trust in the supply chain. It also helps you and your customers see problems immediately and find solutions fast!

 

  1. Reshoring manufacturing to build supply chain resilience.

Bringing production and manufacturing of goods back to a company’s home country provides companies with even more control over their flow of supplies and creates a more resilient and reliable supply chain. It may also provide a level of customization unavailable from a distant supplier. Other advantages include shorter lead times, better control over quality and production, access to local talent, and avoiding trade and tariff issues. Disadvantages may include higher labor costs, limited access to resources, and higher overhead costs. You’ll need to weigh which of these factors impacts your company’s bottom line (and future!) most.

 

From increases in severe weather to new viruses waiting in the wild, there’s no question that more disruptions lie ahead. But your organization doesn’t have to be a victim of them. These simple steps lead to the resiliency and redundancy you need to make your business long-lived and future ready.

 

ABOUT THE GUEST:

Mike McLellan is a Vice President of Operations for DHL Supply Chain.  In a career spanning 30 years, Mike has worked with a number of large retail and ecommerce companies focusing on big box warehousing and their supporting supply chains.  Mike holds a BS in Workforce Leadership from University of Louisville and resides in Atlanta, GA.

 

RESOURCES:

Ready to measure your leadership skills? Complete your complimentary assessment through the Innovative Leadership Institute. Learn the 7 leadership skills required to succeed during disruption and innovation.

Check out the companion interview and past episodes of Innovating Leadership, Co-Creating Our Future via Apple Podcasts, TuneIn, Stitcher, Spotify,  Amazon Music,  Audible, iHeartRADIO, and NPR One.