Working Together: Leading a Hybrid AI-Human Workforce

Maureen Metcalf, founder and CEO of the Innovative Leadership Institute, shares this article as a companion to her podcast with Greg Moran, a C-level digital, strategy and change leadership executive with extensive global operations experience, Working Together: Leading a Hybrid AI-Human Workforce.

Before you start the article, we have a treat for you: the debut of our newest team member, Faux Mo, Maureen’s digital twin! ILI is experimenting with AI tools. We will share some of our experiments as we learn more. 

The rise of generative AI has opened new doors to improve your leadership skills. By leveraging state-of-the-art AI tools, you can augment your decision-making process, harness the power of data-driven insights, and stay agile in a rapidly-evolving world. In doing so, you not only gain a competitive edge, but also foster a culture of continuous learning, positioning you and your teams for long-term success.

Here are four ways to bring Artificial Intelligence into your leadership:

1. Understand the potential (and problems) of generative AI in leadership.

Remember the old programmer’s adage of GIGO: “Garbage In = Garbage Out?” That remains true even in this age of Chat-GPT! As generative AI continues to advance, it is imperative that leaders be cognizant of its ethical implications and potential biases. AI systems learn from the data they’re exposed to, and if the training data contains systemic biases, the AI may well reinforce or perpetuate these biases. Leaders should, therefore, do their best to ensure the AI’s information sources are as neutrally factual as possible. Staying actively aware minimizes bias and fosters trust among employees and customers.

2. Understand AI’s current limits

Ultimately, the integration of generative AI in leadership will be a transformative and mutually beneficial partnership. For the near future, at least, leaders should view AI as an augment for decision-making, balancing that with human intuition, creativity, and empathy. It’s vital to develop emotional intelligence, critical thinking, and adaptability to ensure that human ingenuity remains at the center of an organization’s progress and success.

3. Identify relevant AI applications for your organization

Like most tech, various AI options and apps are blossoming everywhere. Leaders should develop a strategic approach to AI adoption by selecting their AI version carefully. What fits best with current processes? What are the best areas for AI integration? Creating a roadmap for the implementation of the applications selected is vital. In addition to assessing the immediate benefits of AI, also long-term impacts are important to ponder. Above all else, constantly re-evaluating and adapting their strategy keeps leaders at the forefront of technological innovation.

4. Implementing AI within your organization

One crucial aspect of AI adoption leaders mustn’t overlook is fostering a culture that embraces AI technology and supports continuous learning among employees. As AI applications are integrated into various aspects of the business, employees have new roles and responsibilities that come with the use of any new tech. Training programs, for example, help employees develop new skills and leverage AI tools to complement their human expertise effectively. It’s just as important to create a collaborative environment that encourages open discussions, ideation, and experimentation with AI applications; it’s another way to build trust and confidence within a team. This approach also facilitates a smooth integration of AI into daily routines and processes, as well as enabling the team to collectively troubleshoot any issues that inevitably arise. Empowering employees with the necessary skills and knowledge will also help mitigate the fear of job displacement, fostering a positive outlook on AI as an essential tool to enhance, rather than replace, human potential.

By cultivating a strong culture of AI readiness, leaders harness the power of generative AI to unlock growth, increase competitiveness, and drive success. That success hinges on a proactive approach to identifying relevant AI applications, developing a strategic roadmap, and cultivating a culture of AI readiness within the organization. By tailoring AI solutions to meet specific organizational needs, leaders ensure that their business is well-positioned to thrive amidst the rapid advances in AI and other emerging technologies. Embracing generative AI will not only help companies make more informed decisions and optimize their performance, but also place them at the vanguard of the digital transformation journey, leading the way in their respective industries.

ABOUT THE GUEST:

Greg Moran is a C-level digital, strategy and change leadership executive with extensive global operations experience. He led corporate strategy for Ford and designed the plan that Alan Mullaly used to turn around the company. Greg held C-level IT positions in app dev, infrastructure and core banking applications at Ford, Nationwide Insurance and Bank One/JPMC, respectively. He began his career in consulting with Arthur Andersen Accenture, working across industries with 100 companies over the course of a decade. He is passionate about leadership and culture and teaches part-time on the topic at Ohio University.

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Check out the companion interview and past episodes of Innovating Leadership, Co-Creating Our Future via Apple Podcasts, TuneIn, Stitcher, Spotify,  Amazon Music,  Audible, iHeartRADIO, and NPR One.